Refund policy

At ArabVista, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be in the same condition as received
Be unused and unworn
Include all original packaging, accessories, and tags (if applicable)
Be accompanied by proof of purchase or order confirmation

How to Request a Return

To initiate a return, please contact us at:

Email: supportarabvista@gmail.com

Our support team will provide you with the return instructions and return address.

Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Inspection of Returned Items

Once we receive your returned item, our team will inspect it to verify that:

The product has not been used
The product is not damaged by the customer
The product is returned in its original condition

If the returned item meets our return requirements, your refund will be approved.

If the item shows signs of use, damage, alteration, or is missing parts/accessories, we reserve the right to deny the refund or issue a partial refund where appropriate.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

A damaged item
A defective item
The wrong product

Contact us immediately at supportarabvista@gmail.com with photos of the issue, and we will work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Personal care and hygiene products that have been opened or used
Customized or personalized products
Perishable goods
Hazardous materials, flammable liquids, or gases
Gift cards
Clearance, promotional, or final-sale items

If you are unsure whether your item qualifies for a return, please contact us before initiating a return.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original item (subject to approval) and place a new order separately.

Refund Process

After receiving and inspecting your returned item, we will notify you by email regarding the status of your refund.

If approved:

Your refund will be issued to the original payment method used for the purchase.
Refund processing may take 5–10 business days depending on your bank or payment provider.

Please note that shipping charges are non-refundable unless the return is due to our error (such as receiving a damaged, defective, or incorrect item).